Frequently Asked Questions

All the books from the library / libraries won’t fit in the Dolphin Centre.

All the books from the library / libraries won’t fit in the Dolphin Centre.

Adults lending - from an overall catalogue of 77,000 stock items for loan, the new Central Library within the Dolphin Centre would have around 46,000 items on display.

The Central Library will continue to offer a core service, but books and items not on display will have to be reserved and will not be available for at least 24 hours. 

Reference Library - 26,800 items (same as existing space)

Part of the new library is designed specifically for children and there will also be a separate Teen Zone. 

 

The Centre for Local Studies maintains a collection of more than 205,000 items in various formats. The service provides and supports users to access a range of specialist materials, some digitised via stand-alone PC’s and the Internet. 

Material will be available Tuesday – Saturday from 9am-noon and 12.30-3.30pm (30 hours per week).

Booking required for all machines and some stock. Regularly used items of the collection will be available with instant access, however most items will be available only upon request by appointment. 

Additional Local Studies material will be stored in Bennet House, which is adjacent to the Dolphin Centre.

The total public space allocated to library services within the Dolphin Centre is 784m2. More information about floor space can be found here.

Are you any further forward in identifying where the Borough art collection and archives are going to be stored?

Are you any further forward in identifying where the Borough art collection and archives are going to be stored?

The intention is for the Borough's art collection - which is currently stored at Crown Street - to be held within the Town Hall.

It is proposed to move the Local Studies records and archives to the new Local Studies Centre and Bennet House. 

When will it be decided if there will be a replacement art gallery?

When will it be decided if there will be a replacement art gallery?

An art gallery is currently included within Crown Street Library and open to the public during normal opening times. At the current time, there are no plans to provide an art gallery.

There has been no decision taken yet on how or if the Art Gallery will be provided in the future. We are looking at options and are keen to work with you to find solutions.

How many public access computers will be available?

How many public access computers will be available?

The existing 46 computers will be moved and there will be an additional 10 computers downstairs that will be available for express ICT usage and library catalogue. 

There will also be a range of points within the Dolphin Centre where people can use their own devices. 

An additional four new computers will be provided in the Children’s Library.

Charges for computer use will be the same as existing at Crown Street. 

Free Wi-Fi will be available.

Full details on planned ICT provision can be found in the Proposals section.

Won’t there be a lot of noise in the library from all of the other activities taking place within the Dolphin Centre?

Won’t there be a lot of noise in the library from all of the other activities taking place within the Dolphin Centre?

We will be reviewing the programme of activities taking place within the Dolphin Centre so that the noise affecting the library is kept to a minimum. In addition to this we are working with an acoustic engineer to explore ways of further minimising noise.

What thought has gone into the security of children at the Dolphin Centre library? Is it more or less likely that they will be able to run off?

What thought has gone into the security of children at the Dolphin Centre library? Is it more or less likely that they will be able to run off?

Supervision of children at Crown street and the Dolphin Centre is the responsibility of accompanying adults. Staff at both venues are totally committed to supporting this and customer care is the highest priority.

Will being on the first floor pose a problem with evacuation procedures, relative to those in place at Crown Street? Particularly disabled people and those with pushchairs

Will being on the first floor pose a problem with evacuation procedures, relative to those in place at Crown Street? Particularly disabled people and those with pushchairs

Fire evacuation procedures are comprehensive at the Dolphin Centre. We work closely with the Fire Service to continually review and update where necessary and regularly test our procedures. We host large scale events for audiences in excess of 1,000 on the second floor level at the Dolphin Centre and the evacuation process deals effectively with this. The first floor evacuation process will be reviewed and updated within any development of the library proposals.

Has accessibility for people with autism been taken into consideration as part of the plans?

Has accessibility for people with autism been taken into consideration as part of the plans?

A consultation has been scheduled with a local group reprsenting people with autism

Is disabled parking better or worse relative to what is available at Crown Street?

Is disabled parking better or worse relative to what is available at Crown Street?

Disabled parking is available in Horsemarket and is used by Dolphin Centre customers. There are also disabled spaces in the new Feethams multi storey car park.

How will security be managed around the proposed Quick Picks area, which is planned for near the main entrance?

How will security be managed around the proposed Quick Picks area, which is planned for near the main entrance?

Security is a high priority at Crown Street and the Dolphin Centre. There is CCTV in all front of house areas at the Dolphin Centre, a  security presence at very busy periods of the week and during school holidays, as well as a visible duty management presence throughout opening hours.